🚀 WHO WE ARE
👋 Hey there! We are Paismo, a fast-paced, growing HR tech / fintech startup backed by top global investors with an international team across Pakistan, United States, Mexico and Ethiopia. Our mission is to change the way we manage, grow, pay, and up-skill workers around the globe!
We have a strong team of talented engineers and we’re looking to add a Customer Support Associate to our Customer Experience (CX) team onsite in Lahore, Pakistan. If you’re interested in working with a fast paced, highly talented team and you love pushing the envelope, then we’d love to talk to you.
💪 Responsibilities
We are seeking a highly motivated Customer Support Associate to join our team. Your role will include:
- Handle customer queries and support tickets, providing timely resolutions
- Troubleshoot product issues and escalate technical or complex cases when needed
- Provide step-by-step guidance to customers on platform navigation and feature usage
- Document issues, track progress, and follow SLAs for response and resolution
- Proactively share resources, guides, and FAQs to help customers self-serve
- Collaborate with the CX team to ensure smooth customer experience across touchpoints
- Maintain accurate records of all interactions in CRM / ticketing system
🎯 Requirements
- 6 months – 1 year of experience in customer service, support, or a similar role
- Up-to-date knowledge of Pakistan’s taxation rules and systems, ensuring payroll and compliance alignment
- Proficiency in Microsoft Office (specifically MS Excel) and CRM tools
- Experience with automation initiatives or tools (e.g., chatbots, workflow digitization) in the CX domain is a plus
- Familiarity with ticket management, SLAs, and escalation processes
- Excellent problem-solving skills with strong attention to detail
- Strong communication skills in English and Urdu (verbal & written)
- Ability to stay calm and professional when handling customer issues
- Bachelor’s degree in Business, IT, or related field preferred
🚀 Preferred Skills
- Experience in SaaS or HR/Payroll industry is a plus
- Go-getter, self-starter mentality
🗺 Our Culture
- We are a global team of iterative, growth-minded individuals
- We are accountable, committed to our goals
- We are problem-focused and transparent in our actions towards achieving goals
- We are team players, honest and caring for each other
- We thrive in environments that enable us to speak up and push for the overall mission of the company: to redefine the way workers globally are managed, earn, and grow
🧳 Interview Process
- Candidate is hired upon satisfactory background check